Are you an ostrich or an excavator?
AI in pharmacy is no longer theoretical. It’s starting to show up in real, operational ways. Drawing on insights from the AMCP AI pre-conference, this piece explores a simple but powerful question: are you approaching AI like an ostrich or an excavator?
Voice agents: the next shift in specialty pharmacy intake
AI voice agents are rapidly transforming specialty pharmacy intake by automating routine patient verification and outreach. The real opportunity is not just efficiency, but designing these interactions to strengthen patient experience and brand trust.